BEFORE YOU ARRIVE
Things to put in your noggin…
Rushing through an appointment is not an option for us, so we strongly suggest you arrive about 5 – 10 minutes early. If you’re more than 5 minutes late, there is a HIGH chance we might have to reschedule your appointment altogether resulting in a 50% charge of your scheduled service, which would be no bueno. We understand this is a tight window, but everyone’s appointment is important, and we have to respect everyones time. With new cleaning procedure and precautions taken to insure all of our health and safety, the studio is operating at half it’s usual capacity. This means that the time you book is now more valuable than ever! Missing an appointment due to late arrival is unfair for EVERYONE involved including your stylist and their valuable time.
We do ~dry~ chops, so please come to your appointment with dry, fresh, and tangle-free hair.
If your hair is curly or wavy keep your curls intact, and if it’s super straight have it down and detangled – in other words, keep things natural! Otherwise we might have to reschedule your appointment– a bummer for you and us both!
CANCELLATION & LATENESS POLICY
We lovingly ask that all changes or cancellations be made 24 hours prior to your appointment time.
We do keep credit card information on-file for all services booked at the salon. Cancellations or reschedules made after the 24 hour time frame are subject to a fee of 50% as well as missing your appointment due to lateness. Refund requests are at management’s discretion.
Clients that do not call and do not show up to an appointment will be required to leave a 50% deposit for any future booking, which will be non-refundable in the event of a cancelation within the 24 hour time frame.
IS YOUR CARD SECURE?
Heck yeah, Baby! Our booking system uses an SSL encryption system that is PCI compliant, as all banks require. Through this system your card information is saved directly though your bank outside of our booking program.